Return & Exchange Policy

All products are inspected before shipment. However, blind box and random-draw items may contain minor manufacturing imperfections, which are considered normal in the industry.
Please keep a full unboxing video or photos as proof for any claim.

Except for verified product defects, most items are final sale and not eligible for return or exchange.

Blind Boxes / Random Draw Items

• Final sale once shipped. No returns or exchanges.

• Defects or issues must be supported with unboxing proof.

• Replacement applies only within the same series and cannot match the specific character drawn.

Damaged Box / Discounted Defect Items

• These items are final sale and cannot be returned or exchanged.

Ichiban Kuji Prizes

• All prizes are final sale once the draw is completed. No returns or exchanges under any circumstances.

Non-Blind / Non-Random Merchandise

• All non-blind merchandise is final sale once shipped.

• GuuuJI is not responsible for damage caused during shipping.

• If damage occurs, please notify us immediately—we will assist by providing any information needed for your carrier claim.